Ombuds-Man has power to resolve.
from gizmodo http://www.gizmodo.co.uk/2018/11/train-complaints-super-boss-promises-to-listen-and-get-your-back/
from gizmodo http://www.gizmodo.co.uk/2018/11/train-complaints-super-boss-promises-to-listen-and-get-your-back/
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